Improve working methods in the catering sector
15th of July 2021
Spring was the reopening season for the catering sector in many countries. Indeed after months of closure, restaurants and bars were allowed to open their doors again, and restaurant owners and bartenders have had to readjust.
Fortunately for the employees, many tools exist, such as mobile devices, and can be set up to simplify working methods for them. They are very useful to improve restaurators productivity and increase customer satisfaction. However, to create a complete efficiency, it is necessary to restrain the access to the Play Store and only authorize applications or documents described as required for the activity, helping tablets or mPOS to be dedicated to a single professional use. Indeed, when providing mobile tablets to customers or employees of the restaurant, you need to make sure that they don’t use it for anything other than ordering or have a look at the menu. Using an MDM solution will allow you to lockdown the mobile device to a specific usage, blocking all other apps or websites.
How to enhance the working methods in the catering sector, through digital devices?
Taking orders and making reservations through an Andorid tablet of mPOS
In the first place, it is important to simplify exchanges between the workers and the clients of the establishment. This starts with the creation of an automated booking system working through an internet dedicated website. This system will enable restaurants to avoid endless waiting lines and messy crowds on their terrace.
Efficient order taking is really important and can be made through Android smartphones or digital tablets, enabling the banishment of lost orders. Investing in a secured and remotely managed tablet allows to ban any client’ misunderstandings and get a better service quality.
Order management in the catering kitchens
It could sometimes be complicated to communicate between the kitchen and the first line of order, especially during peak periods. In the kitchen, using a mobile device enables waiters to quickly inform cooks of a new order in one click, thanks to its tablet. The chef can also alert the waiters that a new recipe is ready thanks to his digital device. The internal communication is therefore simplified, many back-and-forth are avoided and the restaurant ambiance is improved.
Click-and-collect or delivery
According to a Pongo study on many restaurants, during the different lockdowns and closing of establishments, many improved their sales processes: nearly 64% of restaurators tried the take-away, 40% the click-and-collect, and it goes without saying, the peak of deliveries. To allow the catering sector to continue using those sales channels, it might be interesting, in addition to using a mobile device management solution, to invest in an application for payment and order management. Many are available on the Android’s PlayStore and enable the exchanges of information.
The setup of a mobile device management software that enables to restrain access on terminals such as tablets, smartphones or mPOS is mandatory. TinyMDM, the simplest mobile device management solution offers those different management modes on Android devices. Among those management sets, one is the most adapted for restorators: the kiosk mode, that enables to restrict access of the devices, to block settings, to manage application or contents (application for order management, pdf files for menus, messaging application, etc.).