Improve working methods in the catering sector
15th of July 2021
Spring was the reopening season for the catering sector in many countries. Indeed, after months of closure, restaurants and bars were allowed to open their doors again. But restaurant owners and bartenders have had to readjust their organisation.
Fortunately for the employees, many tools exist to simplify working methods, such as the use of mobile devices. They are very useful to improve restaurants productivity and increase customer satisfaction. However, to create a complete efficiency, it is necessary to restrain the access to the Play Store and only authorize applications or documents described as required for the activity, the tablets or mPOS have to be dedicated to a single professional use. Indeed, when providing mobile tablets to customers or employees of the restaurant, you need to make sure that they don’t use it for anything other than ordering or have a look at the menu. Using an MDM solution will allow you to lock down the mobile devices to a specific usage and block all other apps or websites.
How to enhance the working methods in the catering sector through digital devices?
Taking orders and making reservations through an Android tablet or mPOS
To start with, it is important to simplify the interactions between workers and clients of the establishment. This starts with the creation of an automated booking system working through an internet dedicated website. This system will enable restaurants to avoid endless waiting lines and messy crowds on their terraces.
Efficient order taking is really important and can be made through Android smartphones or digital tablets, avoiding any possible lost orders. Investing in secured and remotely managed tablets will improve service quality and reduce client misunderstandings.
Order management in the kitchens
The communication between the first line of order and the kitchens can sometimes be complicated, especially during peak periods. Using a mobile device enables waiters to quickly inform cooks of a new order in one click, thanks to their tablet. The chefs can also alert the waiters when a new recipe is ready thanks to their digital device. The internal communication is therefore simplified, many back-and-forth are avoided and the restaurant ambiance is improved.
Click-and-collect or delivery
According to a Pongo study on several restaurants, during the different lockdowns, many improved their sales processes: nearly 64% of restaurators tried to organise take-away, 40% click-and-collect, and it goes without saying that the demand for deliveries was peaking. To allow the catering sector to continue using those sales channels, it might be interesting, in addition to using a mobile device management solution, to invest in an application for payment and order management. Many are available on the Android’s PlayStore and their use will simplify the flux of information.
The setup of a mobile device management software that will restrain the access on terminals such as tablets, smartphones or mPOS is mandatory. TinyMDM is the simplest mobile device management solution to offer those different management modes on Android devices. Among those management sets, one is the most adapted for restorators: the kiosk mode. This mode will restrict access to the devices, block settings and allow the remote managing of applications and contents (order management apps, PDF files for menus, messaging application, etc.).