How do I setup my Samsung KME account with TinyMDM?
“Knox Mobile Enrollment” is a simplified enrollment process for Samsung devices. On first start-up, the devices check whether they have a specific configuration. If so, the fully managed device configuration process is launched, the right MDM is downloaded (here TinyMDM) and the device configuration is completed.
To benefit from this service, you must create a Samsung KME account with your professional email address. You will receive a customer ID linked to your console, which you will need to communicate later when ordering terminals. Then, choose an authorized terminal reseller and place your order by communicating your customer ID. The reseller, in the process of routing the ordered terminals, will load these terminals into your console: you will see them appear in your Knox Mobile Enrollment account and can start your settings below.
Prerequisites: having both a KME account and a TinyMDM account with a policy created. Learn more on how to create a policy
Step 1: Connect to your KME account
If you don’t have a KME account, you can create one here. The reseller will assign Samsung devices to your account, you only need to provide your KME client number to the reseller.
Memo: you can also use Knox Deployment application to report other devices via Bluetooth, NFC or Wi-Fi.
Step 2: Create a MDM profile
In MDM Profiles, click on Create Profile and select Android Enterprise.
Name the MDM profile, select TinyMDM in the list and click on Continue.
In Customer JSON Data (as defined by MDM), enter the text below. Replace XXXXXXXXXXXXXXXX by the TinyMDM policy’s ID that you want to apply on the devices (the ID is visible on your TinyMDM account, Policies tab). Be careful of the case-sensitiveness.
{"enrollmentId":"XXXXXXXXXXXXXXXX"}In Device settings, click on Disable system applications (by default). You will later be able to activate them one by one from your TinyMDM console. Then, fill in Company Name and click on Create.
Step 3: Link devices to their user using a CSV file
In Devices tab, select the devices that you want to configure and click on Download devices as CSV to create the list of devices.
Open and modify the file in a Microsoft Excel or Google Sheets format. In the first column, the devices IDs should appear (IMEI or serial numbers), with one line per device. In the second column, type in the user ID (email).
Delete content of other columns. Make sure not to add any header. Do not leave any blank line.
The CSV file should look like this:
Save it as a CSV file (Files > Save as…), then in Save as type line, replace Excel document by .CSV file (comma).
Step 4: Apply the MDM profile to your Samsung devices
- To apply the TinyMDM configuration to your devices, click on Bulk Actions (on the top line).
- Then, click on Bulk Configuration.
- Import your CSV file (all devices must pre-exist in the inventory).
- Select the desired MDM profile and add tags (not mandatory).
- Click on Submit.
Step 5: Devices are managed on first startup
Warning: The enrolment of devices via Knox Mobile Enrolment is done without scanning a QR code. If devices registered in a KME console are enrolled by scanning a QR code, it will be as if they were enrolled twice. The device will then be in an unstable state before being automatically reset.
Devices are managed directly straight out of the box. On first startup, the devices check whether a specific configuration has been assigned to them, then download TinyMDM application and complete the configuration. See the steps below:
Step 6: Devices and users are in your TinyMDM account
