How to remotely wipe all data from one or multiple devices at a time?
Important: when you reset a device enrolled with TinyMDM directly from the device itself, the console isn’t aware that the device has been wiped. The device’s “card” that was created in the Devices tab during the enrollment process stays and still use a licence. If you want to re-enroll the same device, another card would be created with a different ID (though the serial number and other informations about the device would stay the same). To free the licence of the device that was wiped, you need to delete the device from the console: to do that, go to the Devices tab on your console, click on the menu in the top right corner of your device’s “card”, and click on “wipe the device”.
A. Remotely wipe all data
1. One device at a time
From your TinyMDM account:
- Go to the Devices tab
- Click on the menu (at the top right) of the device’s card you want to reset.
- Click on Wipe the device
- In the text field, write “reset” and click on Ok
The device will perform a factory reset.
2. Multiple devices at a time
From your TinyMDM account:
- Go to the Devices tab
- Select all the devices you want to factory reset and click on the main menu (visible at the top of the tab, on the blue band)
- Click on Delete selected devices
- In the text field, write “reset” and click on Ok
All the devices will perform a factory reset.
B. Perform a factory reset from the device itself
1. If the device is in fully managed mode:
Go to the TinyMDM application of the device and click on Administration at the bottom of the app. Then, click on Wipe the device and either enter your admin code or click on the QR code icon (on the bottom left) to open the camera and scan the QR code displayed on your TinyMDM account.
2. If the device is in kiosk mode:
Unlock the device and shake it strongly until the Exit kiosk mode pop-up appears or open the Exit application. Then click on the QR code icon (on the bottom left) to open the camera and scan the QR code displayed on your TinyMDM account.
The QR code to scan is visible on the My account tab:
