1. First of all, you’ll need to prepare a CSV file with the following structure: user_name;user_email;group_name;directory_name;is_anonymous:0 or 1;

user_name: user’s full name
user_email: user’s email address
group_name: user’s group (ex: sales, marketing, team B, etc). Later on, if you create a policy “Sales” for example, you’ll be able to apply it to the group_name Sales and all users in this group will be impacted.
directory_name: user name in company directory, could be helpful to automatically configure email parameters for example.
is_anonymous: to know what is an Anonymous user and how to use it, please read our Add “Anonymous” users help page. In this example, we’re putting “0” for “is_anonymous:0 or 1”.

John Doe;john.doe@demo.com;Sales;john.doe;0
Jane Doe;jane.doe@demo.com;Marketing;jane.doe;0


2. Then from the Users tab click on the blue button Import your users. Select your CSV file and click on OK.


3. If the upload is successful, users will be created and appear in the Users tab. Here you can see the message “No device enrolled”, which is normal: as soon as a device will be enrolled and linked to a user, it will be displayed here.

Once created, your users will then receive a QR code and a password via email that they will need to enroll their device later on (using either one).

upload successful



Number of fields:

In the CSV upload results, if you see the error “Row N°X The number of fields should be: 5”, it’s because there is an incorrect number of fields in your file. Please check it out (open your file with Notepad for example): there should be exactly five fields >> John Doe;john.doe@demo.com;Sales;john.doe;0


Duplicate users:

In the CSV upload results, if you see the error “Row N°X duplicate user: XXXX”, it’s because the user already exists in your console. Please delete this user from the file or from the console and try again.