To disable the kiosk mode on a device:

From TinyMDM dashboard (internet connection required)

From your admin console, make sure the policy in which your device is, is in kiosk mode. And then:

  • Go on to the Devices tab
  • On the device’s card, click on the icon
  • Select “Disable lock task mode”

The device will then go off the kiosk mode and switch to the fully-managed one, without any action from the user.

disable_kiosk_mode

From the device itself:

To be able to remove the kiosk mode from a device, even if it’s not connected to the internet, you must do one of the following first.

  • Approve theĀ Exit kiosk application directly from theĀ Policy approved apps for lock task mode by clicking on the it. The name of the application will turn from red to green and it will automatically be visible on all the devices of the policy.
  • In the advanced lock task mode settings, activate the Shake and quit button by checking the box. Once the box is tick, the user can strongly shake its device and then a pop-up will appear.

No matter the chosen option, the pop-up will be the same and will work even with no internet connection: Exit the Kiosk mode. The user should ask its administrator for an admin code, visible on the administration console, next to Enable lock task mode: Show admin code. Once the user will enter the code, the device will change from a kiosk mode to a fully managed one. Please note that each code can be used only once (all devices combined), and changes every three days.

Restore the kiosk mode:

From the TinyMDM dashboard (internet connection required)

You can do that either from the policies tab:

  • On the administration console, go on to the Policies
  • Click on the icon to modify the policy in which the device is
  • Under Apps management, in front of “Enable lock task mode”, click on Restore the kiosk after using the code
restore_kiosk_mode

Or from the Devices tab:

  • On the administration console, go on to the Devices
  • On the device’s card, click on the icon
  • Select “Enable lock task mode”
enable_kiosk_mode

From the device itself:

The device is in fully managed mode and the notification bar is available. The user has to scroll down this bar in order to see the TinyMDM permanent message called Kiosk mode. He simply has to click on it to reactivate kiosk mode.

Also, if the device reboots and the kiosk mode is enabled on its policy, then it will automatically go back on the initial configuration and restore the kiosk.