>> REMOTE CAST WITH GUIDANCE OPTION
After you logged in to your TinyMDM account:
1. From your dashboard, go to the Devices tab and click on on the device you want to visualize.
2. A window opens in the TinyMDM console. At the same time on the device, a popup will appear to request authorization from the user (without action from the user, the request will be granted within 10 seconds).
4. Remote cast is available on all devices, with a guidance option to show the user where to click (a cursor will appear on the device screen).
5. To stop the remote control session, click the Stop button in the upper right corner of the window. To stop the session from a device, the user can go to the notification bar and click on “Stop Remote Control”.
>> REMOTE CONTROL OF SAMSUNG DEVICES
Currently remote control only works on Samsung devices. By integrating Samsung Knox technology, we offer you the possibility to remotely control the terminals as if you had them in hand.
FROM THE DEVICE
Could not reach remote peer, stopping remote control > Maximum connection time elapsed
Error: the remote control disconnected without administrator intervention > Failure after login (crash / administrator-side network problem)
The screen capture permission is missing, the remote control cannot start > TinyMDM lacks screen capture permission
Remote control connection failed (error code) > Error. Please contact support team with error code.
FROM THE DASHBOARD
Connection with remote device lost > Failure after login (crash / application-side network problem)
Unable to reach the remote device > No response from remote device (user denial, device turned off or not connected to the network)
Unable to start remote control session. TinyMDM server error (error number) > Server problem, contact support specifying the error number.
Your internet browser is not compatible with the remote control feature. Please update to a newer version > Browser too old or not supported (not detected for the moment).