Activate remote cast and control with TinyMDM

How to visualize and take control over your Android devices?

A. Remote cast with guidance options:

1. From your TinyMDM account

After you logged in to your TinyMDM account:

1.  Go to the Devices tab, search for the device you want to visualize
2. Click on   on the device’s card
3. A  window appear on your browser: Connection to remote device in progress.

2. From the device

1. As soon as the window appear on the TinyMDM account, a pop-up will appear on the device to request authorization from the user. Without any action from the user, the request will be granted within 10 seconds.

If you don’t want this pop-up to appear on the device, you can go on the policy in which you device is in and under the sub-tab “Screen control”, tick the feature below:

2. On some devices, a second pop-up “Start recording or casting with TinyMDM?” may appear. Unlike the previous one, this pop-up can not be hidden from the policy. The user has to click on Start now to activate the remote view or control session.

3. Remote cast is available on all devices, with a guidance option to show the user where to click (a cursor will appear on the device screen).

4. As the administrator, to stop the remote control session, click on this button  in the top right corner of the window. As the user, to stop the session from a device, go to the notification bar and click on “Stop Remote Control”.

Note: a “Remote Control Request” pop-up may appear on the device the first time the feature is activated. This pop-up requests access to the device settings to enable TinyMDM to be overlaid on other applications, an action that is essential for starting a remote viewing session. All you have to do is click on ‘Go to settings’, then search for TinyMDM in the list of suggested applications and allow the application to be overlaid.

B. Remote control on some devices:

1. Compatibles devices

This feature allows you to remotely control devices as if you were holding them in your hand. At the moment, remote control only works on devices from certain manufacturers. Most of the compatible models are listed below but this is not an exhaustive list:

• Samsung: all models having a Knox licence (see details here).
• Wiko: all models
• Athesi: AP5701
• Blackview: BV4900Pro, A80Plus, A60Pro, BL6000Pro, BV6600, BV4900, BV5900, BV5500Plus, BV5500 and BV5500Pro
• Crosscall: TREKKER-X4, CORE-X4, CORE-T4, CORE-X3, ACTION-X3, CORE-M4 and CORE-M4 GO
• Datalogic: MEMOR 10, MEMOR 20, SKORPIO X5
• Doogee: S51
• Honeywell: CK65, CN80, CT40, CT60, EDA50, EDA50k, EDA51, EDA51k, EDA70, EDA71, EDA60k, EDA61k, RT10A, VM1A, VM3A.
• Lenovo: LenovoTB-X505F, LenovoTB-X605FC, LenovoTB-X505L, LenovoTB-7104F, LenovoTB-7305F, LenovoTB-X606F, LenovoTB-X306X, LenovoTB-X306F, LenovoTB-J606F, LenovoTB-X606X, LenovoTB-8505F, LenovoTB-8505FS
• M3 Mobile: SL20
• Ulefone: ArmorX5, ArmorX6Pro, ArmorX7Pro, ArmorX8, ArmorX9, ArmorX9Pro, ArmorX10, ArmorX10Pro, ArmorX12 Pro, ArmorX13, Note14, PowerArmor14Pro, PowerArmorX11Pro
• Unitech: EA502, EA510, EA602, EA630, PA760
• Urovo: DT50, DT50Q, DT50X
• Zebra: click here to access the tutorial to active the remote control on Zebra devices.

2. Automatically install the remote control plugin

For all brands listed above, except Samsung, it is necessary to install a TinyMDM plugin on the devices to be able to take control of them remotely. To avoid searching for the right plugin and having to install it manually, prefer the automatic installation. To do this:

1. Go to Policies tab and click on the edit icon of the policy you want to modify
2. Scroll down the policy to the ‘Device-wide controls’ sub tab
3. Check the ‘Automatically install the remote control plugin when available’ feature

If your device is part of the list displayed above, the plugin will automatically install on the device and you will be able to take control of it remotely.

C. Error messages you might see