How to activate remote cast and remote control?

Visualize and take control over your Android devices with TinyMDM.

Remote cast with guidance options:

After you logged in to your TinyMDM account:

1. From your dashboard, go to the Devices tab and click on  on the device you want to visualize.

2. A window opens in the TinyMDM console. At the same time on the device, a popup will appear to request authorization from the user (without action from the user, the request will be granted within 10 seconds). If you don’t want this pop-up to appear on the device, you can go on the policy in which your device is in, and under the sub-tab “Screen control”, tick the feature below:

disable user consent popup
remote cast request

3. On some devices, a second pop-up “Start recording or casting with TinyMDM?” may appear. Unlike the previous one, this pop-up can not be hidden from the policy. The user has to click on Start now to activate the remote view or control session.

remote cast request

4. Remote cast is available on all devices, with a guidance option to show the user where to click (a cursor will appear on the device screen).

5. To stop the remote control session, click on this button in the upper right corner of the window. To stop the session from a device, the user can go to the notification bar and click on “Stop Remote Control”.

stop remote control

Note: a “Remote Control Request” pop-up may appear on the device the first time the feature is activated. This pop-up requests access to the device settings to enable TinyMDM to be overlaid on other applications, an action that is essential for starting a remote viewing session. All you have to do is click on ‘Go to settings’, then search for TinyMDM in the list of suggested applications and allow the application to be overlaid.

remote cast request

Remote control of mobile devices:

This feature allows you to remotely control devices as if you were holding them in your hand. At the moment, remote control only works on devices from certain manufacturers. Most of the compatible models are listed below but this is not an exhaustive list:

  • Samsung: all models having a Knox licence (see details here).
  • Wiko: all models
  • Athesi: AP5701
  • Blackview: BV4900Pro, A80Plus, A60Pro, BL6000Pro, BV6600, BV4900, BV5900, BV5500Plus, BV5500 and BV5500Pro
  • Crosscall: TREKKER-X4, CORE-X4, CORE-T4, CORE-X3, ACTION-X3, CORE-M4 and CORE-M4 GO
  • Datalogic: MEMOR 10, MEMOR 20, SKORPIO X5
  • Doogee: S51
  • Honeywell: CK65, CN80, CT40, CT60, EDA50, EDA50k, EDA51, EDA51k, EDA70, EDA71, EDA60k, EDA61k, RT10A, VM1A, VM3A.
  • Lenovo: LenovoTB-X505F, LenovoTB-X605FC, LenovoTB-X505L, LenovoTB-7104F, LenovoTB-7305F, LenovoTB-X606F, LenovoTB-X306X, LenovoTB-X306F, LenovoTB-J606F, LenovoTB-X606X, LenovoTB-8505F, LenovoTB-8505FS
  • M3 Mobile: SL20
  • Ulefone: ArmorX10, ArmorX10Pro, ArmorX5, ArmorX6Pro, ArmorX7Pro, ArmorX8, ArmorX9,ArmorX9Pro, Note14, PowerArmor14Pro, PowerArmorX11Pro
  • Unitech: EA502, EA510, EA602, EA630, PA760
  • Urovo: DT50, DT50Q, DT50X
  • Zebra: click here to access the tutorial to active the remote control on Zebra devices.

How to automatically install the plugin?

For all brands listed above, except Samsung, it is necessary to install a TinyMDM plugin on the devices to be able to take control of them remotely. To avoid searching for the right plugin and having to install it manually, prefer the automatic installation. To do this:

  1. Go to ‘Policies’ tab and click on the edit icon of the policy you want to modify
  2. Scroll down the policy to the ‘Device-wide controls’ sub tab
  3. Check the ‘Automatically install the remote control plugin when available’ feature
automatic install

If your device is part of the list displayed above, the plugin will automatically install on the device and you will be able to take control of it remotely.

Error messages

FROM THE DEVICE
Could not reach remote peer, stopping remote control > Maximum connection time elapsed

Error: the remote control disconnected without administrator intervention > Failure after login (crash / administrator-side network problem)

The screen capture permission is missing, the remote control cannot start > TinyMDM lacks screen capture permission

Remote control connection failed (error code) > Error. Please contact support team with error code.

FROM THE DASHBOARD
Connection with remote device lost > Failure after login (crash / application-side network problem)

Unable to reach the remote device > No response from remote device (user denial, device turned off or not connected to the network)

Unable to start remote control session. TinyMDM server error (error number) > Server problem, contact support specifying the error number.

Your internet browser is not compatible with the remote control feature. Please update to a newer version > Browser too old or not supported (not detected for the moment).