Activate remote cast and control with TinyMDM

After you logged in to your TinyMDM account:

  1.  Go to the Devices tab, search for the device you want to visualize
  2. Click on   on the device’s card
  3. A  window appear on your browser: Connection to remote device in progress.

1. As soon as the window appear on the TinyMDM account, a pop-up will appear on the device to request authorization from the user. Without any action from the user, the request will be granted within 10 seconds.

2. On some devices, a second pop-up “Start recording or casting with TinyMDM?” may appear. Unlike the previous one, this pop-up can not be hidden from the policy. The user has to click on Start now to activate the remote view or control session.

3. Remote cast is available on all devices, with a guidance option to show the user where to click (a cursor will appear on the device screen).

4. As the administrator, to stop the remote control session, click on this button  in the top right corner of the window. As the user, to stop the session from a device, go to the notification bar and click on “Stop Remote Control”.

This feature allows you to remotely control devices as if you were holding them in your hand. At the moment, remote control only works on devices from certain manufacturers. Most of the compatible models are listed below but this is not an exhaustive list:

  • Samsung: all models having a Knox licence (see details here).
  • Wiko: all models
  • Athesi: AP5701
  • Blackview: BV4900Pro, A80Plus, A60Pro, BL6000Pro, BV6600, BV4900, BV5900, BV5500Plus, BV5500 and BV5500Pro
  • Crosscall: TREKKER-X4, CORE-X4, CORE-T4, CORE-X3, ACTION-X3, CORE-M4 and CORE-M4 GO
  • Datalogic: MEMOR 10, MEMOR 20, SKORPIO X5
  • Doogee: S51
  • Honeywell: CK65, CN80, CT40, CT60, EDA50, EDA50k, EDA51, EDA51k, EDA70, EDA71, EDA60k, EDA61k, RT10A, VM1A, VM3A.
  • Lenovo: LenovoTB-X505F, LenovoTB-X605FC, LenovoTB-X505L, LenovoTB-7104F, LenovoTB-7305F, LenovoTB-X606F, LenovoTB-X306X, LenovoTB-X306F, LenovoTB-J606F, LenovoTB-X606X, LenovoTB-8505F, LenovoTB-8505FS
  • M3 Mobile: SL20
  • Ulefone: ArmorX5, ArmorX6Pro, ArmorX7Pro, ArmorX8, ArmorX9, ArmorX9Pro, ArmorX10, ArmorX10Pro, ArmorX12 Pro, ArmorX13, Note14, PowerArmor14Pro, PowerArmorX11Pro
  • Unitech: EA502, EA510, EA602, EA630, PA760
  • Urovo: DT50, DT50Q, DT50X
  • Zebra: click here to access the tutorial to active the remote control on Zebra devices.

For all brands listed above, except Samsung, it is necessary to install a TinyMDM plugin on the devices to be able to take control of them remotely. To avoid searching for the right plugin and having to install it manually, prefer the automatic installation. To do this:

  1. Go to Policies tab and click on the edit icon of the policy you want to modify
  2. Scroll down the policy to the ‘Device-wide controls’ sub tab
  3. Check the ‘Automatically install the remote control plugin when available’ feature

If your device is part of the list displayed above, the plugin will automatically install on the device and you will be able to take control of it remotely.

From the device
  • Could not reach remote peer, stopping remote control > Maximum connection time elapsed
  • Error: the remote control disconnected without administrator intervention > Failure after login (crash / administrator-side network problem)
  • The screen capture permission is missing, the remote control cannot start > TinyMDM lacks screen capture permission
  • Remote control connection failed (error code) > Error. Please contact support team with error code.
From the dashboard
  • Connection with remote device lost > Failure after login (crash / application-side network problem)
  • Unable to reach the remote device > No response from remote device (user denial, device turned off or not connected to the network)
  • Unable to start remote control session. TinyMDM server error (error number) > Server problem, contact support specifying the error number.
  • Your internet browser is not compatible with the remote control feature. Please update to a newer version > Browser too old or not supported (not detected for the moment).