>> REMOTE CAST WITH GUIDANCE OPTION

After you logged in to your TinyMDM account:

1. From your dashboard, go to the Devices tab and click on  on the device you want to visualize.

2. A window opens in the TinyMDM console. At the same time on the device, a popup will appear to request authorization from the user (without action from the user, the request will be granted within 10 seconds).

remote cast request

4. Remote cast is available on all devices, with a guidance option to show the user where to click (a cursor will appear on the device screen).

5. To stop the remote control session, click the Stop button in the upper right corner of the window. To stop the session from a device, the user can go to the notification bar and click on “Stop Remote Control”.

stop remote control

>> REMOTE CONTROL OF SAMSUNG DEVICES

Currently remote control only works on Samsung devices. By integrating Samsung Knox technology, we offer you the possibility to remotely control the terminals as if you had them in hand.

Error messages

FROM THE DEVICE
Could not reach remote peer, stopping remote control > Maximum connection time elapsed

Error: the remote control disconnected without administrator intervention > Failure after login (crash / administrator-side network problem)

The screen capture permission is missing, the remote control cannot start > TinyMDM lacks screen capture permission

Remote control connection failed (error code) > Error. Please contact support team with error code.

FROM THE DASHBOARD
Connection with remote device lost > Failure after login (crash / application-side network problem)

Unable to reach the remote device > No response from remote device (user denial, device turned off or not connected to the network)

Unable to start remote control session. TinyMDM server error (error number) > Server problem, contact support specifying the error number.

Your internet browser is not compatible with the remote control feature. Please update to a newer version > Browser too old or not supported (not detected for the moment).